This Chatham House session surfaces how leading firms actually approach technology evaluation, negotiation, and deployment — including the parts that never make it into an RFP.

• How to structure an evaluation that surfaces real weaknesses, not polished demos

• The negotiating leverage the buy side has and rarely uses

• Build-versus-buy trade-offs when only a handful of firms can truly build

• Total-cost-of-ownership traps hiding in every contract — and when walking away is the right call